Already Registered as a Volunteer

Q. I have registered as a volunteer but have forgotten my Password or Username

1. Click the “Forgot your username or password?” link on MyVolunteerPage.com
2. Select “I forgot my password” and enter your username OR
3. Select “I forgot my username” and enter your email address
4. Click on I’m not a robot and click the [Send Email] button
5. Check your email inbox
• If you selected I forgot my password, click on the link in the email and click the [Reset my Password] button.  Check your email inbox again for your account details (username and temporary password).
• If you selected I forgot my username, retrieve your username from the email.

Q. I need to amend my availability or make changes to my application now the Games have moved to 2023

1. Log on to MyVolunteerPage.com (if you are not logged in already)
2. Click on the MY PROFILE tab
3. Click on the “Availability” section
4. In this tab, you will be able to specify when you are generally available to volunteer. An administrator can use this information when determining who to assign to an activity or who to contact as new opportunities arise.
5. Click the [Save] button

Q. I am no longer available to volunteer for the Guernsey 2023 NatWest International Island Games

1. Log on to MyVolunteerPage.com (if you are not logged in already)
2. Click on the MY PROFILE tab
3. Click on the “Organizations” section
4. Click the [Resign from ‘Your Organization’] button
5. Select one of the options provided
6. Click on the [Resign] button

New Registrations

Q. Will all volunteers need to be police checked?

A. No, although DBS checks will be required for certain roles depending on their nature and this will be made clear on the Role Description for that role.

Q. I've registered an interest in volunteering does that mean I will automatically be accepted, or will there be a vetting process?

A. If you completed an early “expression of interest” (asking for very basic details), you will have been invited to complete a full registration. You will need to have done this in order to be considered for any role and to be receiving up to date information

We will be undertaking a vetting process, depending on the role to be undertaken and will not be able to confirm any volunteering roles until this is done. For Games Makers (those volunteering during the event only), this will involve a face-to-face meeting (which could be online if the volunteer doesn’t live in Guernsey).

Q. How old do you need to be to volunteer?

A. 16 on 1 January 2023, although we will also be running a youth volunteering programme through schools.

Q. Is there an upper age limit to volunteer?

A. No

Q. Do all volunteers need to be available throughout the week of the Games?

A. There will be a variety of long and short-term volunteering opportunities. For those volunteering during the Games themselves, we require a minimum commitment of 4 shifts (morning, afternoon or evening).

Q. How will volunteers be communicated to?

A. Once you register with us, you will receive regular progress reports and notification of specific roles being recruited for. Once approved in a role, volunteers will receive regular communication through closed online media platforms (such as email, Facebook groups and WhatsApp). 

Q. Will the volunteers receive any special uniforms/branded kit?

A. Yes, all volunteers will receive t-shirts and a cap which they may keep. A showerproof jacket will be provided for those with outdoor roles.

Q. I registered online but have not received any acknowledgement and do not appear to be receiving your Volunteers eNewsletters?

A. Please check your email spam or junk filters on your email provider in the first instance. If you find our emails there, please add to your “safe sender” list. If not, please contact us at volunteer@guernsey2023.gg or telephone 01481 720215. 

Q. Do you have to be a Guernsey resident to apply to be a volunteer?

A. No we welcome everyone, although if we have too many volunteers for the required roles, Bailiwick of Guernsey residents will take preference. Certain official roles within sports especially will be open to all. Volunteers outside Guernsey will be responsible for their own travel and accommodation costs and ensuring they meet any restrictions or Visa requirements should they apply. 

Q. Is there a deadline for registering to be a volunteer?

A. Yes. Volunteer registrations close on 30th September 2022. 

Q. Can I request to volunteer for a specific sport?

A. Yes, you can give a preference of the sports you are interested in. If you are involved locally in the sport you would like to volunteer for then please speak to the relevant sport for more details and a reference to put on the application when prompted.

Q. What roles will volunteers be given?

A. Most of the workforce delivering the Games will be volunteers, so we have a wide range of roles providing great learning and experience opportunities covering all aspects of event and sports management covering transport, infrastructure, retail, stewarding, first aid, welcome teams, administration, people management etc.  

Q. Can you volunteer for just a few days during the games, or do you need to be available for the whole week?

A. Yes, you will be asked to specify your availability although we require a minimum commitment of 4 shifts - morning, afternoon or evening, although exact timings may be more flexible depending on the events and to ease our administration etc. 

Q. Do you have a choice of what you’d like to volunteer for?

A. Yes, you will be asked to highlight specific roles you are interested in, although we are unable to guarantee that we will be able to satisfy this for individual requests. We will however make every effort to do so. 

Q. I see that you require drivers. Will I be able to use my own car and if so, will I have to change the insurance?

A. We may have a small pool of vehicles available, but volunteers are most likely to be asked to use their own vehicles. You should check your own insurance policy, but most usually cover occasional use for events and activities like the Games. We are presently looking at the best way to compensate volunteers for costs such as fuel they occur and will confirm shortly.  

Q. Will I be given training and if so what kind and when will it take place? 

A. Yes, all volunteers will be required to undertake basic training in first aid, event security and “welcome to Guernsey” hospitality session. Additional training may be required for specific roles and this will be advised at the time of allocation. There will be a choice of dates where possible.

Q. What if I am not available for the training dates? 

A. Our intention is to offer at least 3 dates which will be communicated nearer to the Games. Ideally, volunteers will be able to attend the initial part on each day as this will include general updates, progress reports and team building for individual groups however there is some flexibility. Three basic training elements are mandatory and you will not be able to volunteer unless you have attended the required sessions. Please advise in your application if these dates present a problem for you.

Q. I don't have any annual leave left.  Do employers let their staff take time off for the Games? 

A. Many companies and organisations are supporting the Games in a variety of ways, including supporting staff to volunteer. Please speak directly with your employer in this regard. 

Q. I have a disability. Can I still volunteer? 

A. Most certainly, we welcome everybody to volunteer with Guernsey 2023 and reasonable adjustments will be made wherever practical.

Q. I already volunteer within a sport. Do I need to register with you?

A. Yes please. This will provide a number of benefits for the organisers of your sport, as well as Guernsey 2023 generally e.g. accreditation passes, rostering and ensuring you receive the appropriate training, kit and refreshment vouchers.

Q. I have been invited as a technical official. Do I need to register?

A. Yes please. This will provide a number of benefits for the organisers of your sport, as well as Guernsey 2023 generally e.g. accreditation passes, rostering and ensuring you receive the appropriate training, kit and refreshment vouchers.

If we have not answered your question, please contact us at: volunteer@guernsey2023.gg 

If you would like to volunteer to be a part of the Guernsey NatWest International Island Games 2021 please register your interest here.